Strategic Objective
Our strategic objective is to continuously improve the quality of care and services provided to people we support, while enhancing overall satisfaction of people we support. We aim to create an environment that promotes dignity, autonomy, and well-being for all the people we support, ensuring that they receive person-centered care that meets their individual needs and preferences.
Staff Training and Development
Implement comprehensive training programs for staff members to enhance their skills and knowledge in areas such as person-centered care, communication, dementia care, and infection control. Provide ongoing professional development opportunities to ensure that staff are equipped to deliver high-quality care.
Staff Training and Development
Quality Improvement Measures
Implement quality improvement processes and systems to monitor, evaluate, and continuously improve the quality of care and services provided. Conduct regular audits, assessments, and People we support feedback surveys to identify areas for improvement and implement action plans to address any issues identified.
Enhanced Care Planning
Develop individualized care plans for each resident that reflect their unique needs, preferences, and goals. Involve residents, families, and multidisciplinary care teams in the care planning process to ensure that care is person-centered and holistic.
Partnerships and Collaborations
Foster partnerships and collaborations with community organizations, healthcare providers, and other stakeholders to enhance the range and quality of services available to residents. Work collaboratively to access specialist support services, resources, and expertise to meet the diverse needs of people we support.
Commitment to Safety and Well-being
Maintain a safe, clean, and welcoming environment that promotes the physical, emotional, and psychological well-being of residents. Implement robust infection control measures, health and safety protocols, and emergency preparedness plans to ensure the safety and security of people we support and our colleagues.